Got a question about your FSB membership? Please find below some frequently asked questions. If you can’t find an answer, get in touch with customer services by calling 0808 20 20 888 (Monday to Friday, 8am – 6pm, excluding Bank Holidays) or emailing [email protected] – we’ll get back to you within 2 working days.
Membership related FAQ
You can download your receipt for payment of FSB membership by logging into the website. Select ‘My FSB’ and then ‘My Documents’. Your receipt will be available for download 5 working days after the receipt of payment (or two working days if paid by card).
You can view your digital welcome pack, containing all the documents you need, by logging on to the website. If you have trouble logging on, please contact customer services.
You can find your membership number when logged in to your membership dashboard or on your digital membership certificate. The FSB app also has a digital membership card.
Your membership payment is VAT exempt. You can download a receipt for your membership by logging in to your member dashboard. The receipt will be available 5 working days after payment has been received (or two working days if paid by card). Please note we don’t issue invoices as standard.
To access and download the logo, you’ll need to log in to our website - the member logo is available on your member dashboard (My FSB>Dashboard). Remember, once downloaded to save to your PC, laptop, MAC, smartphone, or other devices.
Please note only FSB members are able to display the FSB member logo. Use of this logo is to show your affiliation to FSB and is not a recommendation or endorsement on behalf of FSB.
If you are not a member and would still like to use FSB's logos for editorial use, please contact customer services.
Welcome to FSB!
You'll have received an email to the email address you registered with. Click on the link and follow the steps to set up a password and create a security question. Once completed you will then be able to access the member area of the FSB website.
Get in touch with our customer services team to set up your Direct Debit payment.
If you are within a month of your membership renewal date, you can also renew and setup your Direct Debit online by logging in to your account and clicking ’My FSB‘ in the top right corner. Please note the online option will only be available if you are within a month of your renewal date. If you are unsure please contact customer services and we’ll help you, or you can also renew on the FSB app.
My account FAQ
Please do let us know as soon as your details change to ensure we get key information about your membership to you.
You can update your details by logging in and clicking 'My FSB'. You will need your email and password to hand to log in.
If at any time you lose or forget your password, don’t worry, you can easily reset it by clicking the login button on the website and selecting ‘forgotten password’ under the login box.
You’ll be directed to the ‘forgotten password’ page where you’ll need to enter your email address. We will send you an email with a reset link which is valid for 24 hours.
Services/Member Benefit FAQ
You can access a team of qualified UK-based lawyers 24/7 on the legal advice line. Call 03450 727 727.
Please have your membership number to hand when calling and remember to call before you take any action. You can also book a call at a time that suits you on the website or via the FSB app.
Your member dashboard information about all your member benefits and how you can access them.
You can access the online legal library by logging in to your account on the FSB website. Go to 'My FSB' and choose 'FSB Legal Hub'.
You can find help with template contracts, dismissal procedures and recruitment policies on the FSB Legal Hub. You can access the documents by logging in to your account on the FSB website. Go to 'My FSB' and choose 'FSB Legal Hub'. Navigate to the employment category or use the search function or document index.
You can contact the legal advice line on 03450 727 727, 24/7. Please have your FSB membership number to hand when calling. You can also book a call on the website or via the FSB app.
You can also find help with template contracts, dismissal procedures and recruitment policies in the FSB Legal Hub. Just log into the FSB website and go to 'My FSB' and choose 'FSB Legal Hub'. Navigate to the employment category or use the search function or document index.
You can contact your local team for support. You can your representative’s details on your member dashboard. whose details can be found on your dashboard
As a member you can also make your voice heard by joining FSB’s Big Voice digital research community. You can take part in surveys, research discussions to have your say on issues affecting your business. We use this data to influence Government and shape changes. Sign up here.
The legal and tax cover you receive as part of your FSB membership is available on your commercial legal expenses policy, which you can access under ‘key documents’ when logged in to your member dashboard.
Alternatively, you can call the legal claims team on 01253 336 026 between 9am and 5pm Monday to Friday, excluding Bank Holidays. Remember to phone before you act.
Your first option is to use FSB Debt Recovery which gives you the opportunity to recover your money and provides a full range of services and a dedicated helpline.
Call the legal advice line on 03450 727 727, available 24/7. Remember to have your membership number to hand when calling. You can also book a call on the website or via the FSB app.
Finally, you can also access the FSB Legal Hub and download one of the template letters, located in the debt recovery category. Don't forget you will need to log in with your member number and password.
Yes. All of your member benefits are active from the time your payment was accepted.
Details can be found in your welcome email which should arrive straight away. You can also view your benefits by logging in to our website.
Remember, you’ll need to create a password first, then you will be able to log in to the website and access your benefits, including essential legal documents and templates.
If you have been selected for investigation, you need to contact the legal claims team on 01253 336 026, between 9am and 5pm Monday to Friday, excluding Bank Holidays. Remember to phone before you act.
Yes. Because your FSB membership is tied to you and not the business, you are able to use all the benefits of membership (including the legal protection cover) for any company that you are a director, or a partner in, as long as the total number of employees for all businesses combined does not exceed 249 – as per the terms of membership.
No. The investigation will be handled by FSB’s legal services team.
However, should the team need any information from your accountant, a fee is agreed between them and will be covered by our legal protection insurance. You can view a copy of the commercial legal expenses policy in the 'My FSB' section of FSB’s website (available on your dashboard once you've logged in).
To make a claim under your legal insurance, you will need to call the legal claims team on 01253 336 026 between 9pm and 5pm Monday to Friday, excluding Bank Holidays. Please have your FSB membership number to hand when calling.