Non-Member FAQs

Please find below a list of Frequently Asked Questions we receive from people interested in membership. If you’re struggling to find the answer, please get in touch with Customer Services by calling 0808 20 20 888 or emailing Customer Services.

Am I eligible for Membership?

To become a member of FSB you need to be an owner, partner, or director of a business (or businesses), as long as the total number of employees for all businesses combined does not exceed 249.

If you need further information, please visit our new member page here, give a new membership advisor a call on: 0808 1688 483, Monday to Friday 9am and 5pm, excluding weekends and Bank Holidays. Or email: [email protected]  who will respond within 48 hours of receiving the email.

What are the benefits of being a member?

No other small business organisation provides the breadth of services, support and advice that FSB does.

When compared to competitor offerings, FSB is the only membership organisation to offer its members comprehensive tax protection, business legal protection insurance as well as employment law guidance, health and safety advice and healthcare advice – all as rights of membership (included in your membership fee!).

In addition to this, members are able to attend over 200 free networking groups, as well as take advantage of specially negotiated products and services that will help you grow your business.

These offerings include legal and tax protection insurance scheme, 24/7/365 legal advice, health and safety and HR online support. In addition to pension planning, including a workplace pension auto enrolment solution, business banking and other products and services specifically designed to help members grow their business and save money.

If you need further information, please visit our new member page here, give a new membership advisor a call on: 0808 1688 483, Monday to Friday 8am and 6pm, excluding weekends and Bank Holidays. Or email: [email protected], who will respond within 48 hours of receiving the email.

How do I join FSB?

There are three ways you can join FSB:

  1. Join online
  2. Meet an advisor
  3. Speak to an advisor

Go to Join us in the top menu to find out more about membership or join online directly.

I have been a member previously, is the joining process the same for me?

Yes, the joining process will still be the same as if you were a brand new member. Here is how you can join FSB:

  1. Join online
  2. Meet an advisor
  3. Speak to an advisor

Go to Join us in the top menu to find out more about membership or join online directly.

What payment methods do you accept?

You can pay for your membership in four ways:

  1. Set up a direct debit
  2. Debit or credit card
  3. BACS
  4. Cheque

Can directors of my primary business join FSB at a discounted rate?

Once an owner, partner, or director of a business has become an FSB member, we offer a discounted £65 associate membership, with a £30 registration fee, specifically designed for additional directors or partners involved in the same business as the full member.

For further information, give a new membership advisor a call on: 0808 1688 483, Monday to Friday 8am and 6pm, excluding weekends and Bank Holidays. Or email: [email protected], who will respond within 48 hours of receiving the email.

How can FSB help promote my business?

Although FSB cannot directly promote your business, there are several opportunities that FSB membership presents to network with fellow members, to exchange best practice and ideas.

You may be interested to attend one of the 200 regional events held year with fellow members and non-members. You can view the events pages here.

Do you have any local support for members?

Yes, members can get support from their Development Manager who they can contact with any lobbying issues or regional questions, in addition to attending the networking events organised by their regions. You can view regional and national contacts here.

Would there be any accreditation checks as part of membership?

No, there are no accreditation checks become a member, as we are not a trade organisation and we do not recommend, or endorse our members’ businesses.

How much does membership cost?

FSB membership costs as little as £177 in the first year and covers any businesses you’re involved in and the annual fee is based on how many employees you have.

I am planning to open up my business, how soon can I join?

As soon as you have the business in place you can join FSB and begin to receive the benefits and protection membership offers.

If you are unsure on anything to do with membership please contact our team of new membership advisors on: 0808 1688 483, Monday to Friday 8am and 6pm, excluding weekends and Bank Holidays. Or email: [email protected], who will respond within 48 hours of receiving your email.

What time is Customer Services open?

Our Customer Services team is available from Monday to Friday 8am to 6pm, excluding weekends and Bank Holidays. You can reach them on: 0808 20 20 888.

If I join, when can I start using the benefits?

Once you have joined FSB, you will receive your membership number straight away which will give you access to use to legal advice line and optional member benefits (subject to normal application and credit check for some benefits).

You will also then receive a welcome email within 48 hours from the application form being processed, which will outline how to set up your password. This will then give you access to the legal documents and fact sheets online via our website. 

Is my membership tax deductible?

Yes. Membership of FSB is tax deductible.

I’m not a member, but I need help with an issue with my business, is it too late to join?

It is not too late to join FSB, however you would need to contact an advisor to discuss this first, as there may be variables in the help available depending on the situation.

They can be reached on: 0808 16 88 483, Monday to Friday 8am and 6pm, excluding weekends and Bank Holidays. Or email: [email protected], who will respond within 48 hours of receiving the email.

We would not cover anything that pre-exists your membership, but you may still be able to obtain legal advice over the phone. It is always best to give us a call and we can discuss this with you.

If I sign up and decide the membership is not for me what do I do?

If you have changed your mind within 28 days of joining, we offer a cooling off period in which you can cancel your membership.

If you wish to cancel your membership at any other point during the membership, you would need to call us in the first instance to discuss the cancellation. Our team can then direct you further on this process. We do not require any set cancellation notice period, but we do not offer pro rata refunds on cancellations.

I want to talk about my options, what number do I call?

If you have questions about FSB Membership, you can speak to a new membership advisor on: 0808 16 88 483, Monday to Friday 8am and 6pm, excluding weekends and Bank Holidays. Or email: [email protected], who will respond within 48 hours of receiving the email.

I want to make a complaint against a member

As FSB is a lobbying organisation, not a trade organisation, we don’t endorse the products or services of our members, therefore we’re unable to act against any complaints and it may be worth contacting your local Trading Standards representative.

Can I have a list of FSB members to promote my business?

No, as FSB is a lobbying organisation not a trade organisation, we don’t give members’ details out.

I am interested in your Service Providers’ products and services. Can I speak to them before I join?

Yes, if you give them a call, they will be able to discuss services with you. However, they may not be able to confirm exact rates, or confirm eligibility for services without completing the application process.

We can also discuss any of the Service Providers with you to give you more information on the benefits available.

How soon can I use the services after I join?

The membership number will be active as soon as you have joined and paid. You can use this when speaking to our Service Providers and Legal advice line. However, to use the legal documents online, you will need to use the password that you generated when you joined.

Can I promote my services as being backed by FSB?

No, we are not a trade organisation so we do not look into your services or perform an accreditation check, therefore we do not recommend or endorse our members’ services.

Can I pay my first year by monthly Direct Debit?

No, the payment is an annual subscription and you pay a joining fee in your first year of membership.

What happens if I join now with no employees and then take staff on down the line? Do I need to inform you?

Yes. It is important that you keep us up to date with your employee numbers to ensure you are eligible for the correct level of cover for your business.