No matter how you communicate with us, we’ll listen and endeavour to act on your needs. Once you've contacted us, we'll do our best to resolve any complaints within 10 working days. If we need more time to complete our investigations, we will keep you updated with our progress.
FSB is a membership organisation that works together with carefully selected partners to provide services such as legal or financial advice to our members.
There are three ways you can get in touch with us. Whichever way you choose, in order to help us resolve your complaint, we’ll need to know the following things:
Many of our members find the easiest and quickest way to sort things out is by picking up the phone. Often the person you speak to can resolve your complaint there and then.
Our Customer Service Team can be reached by calling 0808 20 20 888. Our opening hours are 8am – 6pm (UK time), Monday to Friday, excluding Bank Holidays.
Sometimes it’s easier to type out your thoughts in a quick message, so feel free to either
Complete the online form here
Or you can email us at firstname.lastname@example.org
Should we need to discuss any confidential information with you, we may call you.
Alternatively, you may choose to write things down in a letter, but please remember to factor the postal service into our response time.
You can write to us at Customer Care Team, FSB, Sir Frank Whittle Way, Blackpool, FY4 2FE