Join us at Barclays Eagle Lab for an info packed event featuring 3 different speakers plus the opportunity to network with other delegates. At this event, 3 short presentations will cover 3 different topics. There will also be opportunities for networking with other delegates.
This event is part of a series of in-person FSB Talks events at Barclays Eagle Lab Southampton.
Our speakers:
Kat Hounsell will be speaking on: Creating outstanding experiences for your customers
The experience a customer has with you determines whether they'll come back again and if they'll recommend you to others.
In this introduction to the wonderful world of customer experience (CX) Kat will cover:
- Why the experience is vital
- Practical ways to take charge of the journey your customers go on
- How to incorporate a 'wow' moment
- How to plan for when things go wrong
Kat Hounsell is the face behind Small goes Big. She helps businesses understand their customers so they can build stronger connections through marketing and create better customer experiences.
Tom Perkins of Evolve Websites will be speaking on: Prepare to Catapult Your Business to New Heights with 'Rise to the Top: SEO Secrets Every Small Business Needs'. Delve deep into the world of SEO and unlock the keys to dominating search engine results.
- Search Engine Insight: Understand how search engines work for online supremacy.
- Keyword Mastery: Harness search intent with free tools for optimal keyword selection.
- Page-Keyword Precision: Optimize content effectively: one page, one keyword.
- Visibility Check: Make sure your content gets indexed using Search Console
- Ranking Mastery: Track and enhance search engine rankings like a pro.
- Content Silos for Authority: Strategically structure content for topical dominance.
Don’t miss this opportunity to revolutionize your SEO strategy and propel your small business to unprecedented success. Secure your place today and let's rise to the top together!
Rebecca House from Holistic House of Health, will be speaking on: Does your appearance represent your business and why it matters…?!
Are you aware that it takes 90 seconds to make a first impression and only 5% of that is down to the impact of what you’re actually saying. The visual aspect is nearly 70% so it REALLY matters how you look.
If you want all your meetings in life, business or otherwise to be more successful then consider the following:
- Are your clothes an acceptable reflection of who you are as a person?
- What do they say about you?
- What would you want them to say about you?
Rebecca combines her passion for health and well-being with her knowledge of colour and style to give you practical tips on how to look well and feel even better.
Using the considerable teaching experience she has gained from working in higher education for nearly 20 years and her extensive work as a therapist she now delivers small group interactive workshops teaching people basic techniques that are easy to learn and simple to use and that give you the power to change your life.
How to get there
The entrance to Eagle Labs is opposite the Quilter building on the corner of Portland Terrace. Ring up to reception at the front door to gain access to the building.
There is public parking close by, such as NCP Car Park, Marlands Car Park and West Quay Car Park. There are also Blue Badge parking bays on nearby streets, you can find more information here.
Eagle Labs are a short 10 minute walk from Southampton Central Station, a three minute walk from the coach station, and there are several bus routes with stops nearby. The venue also has bike storage available.
For those attending the event, Eagle Labs have offered attendees to use one of their hot desks prior to the event during the day, for free, if you would like to take up this offer, please book via Catherine at the Lab on her email [email protected]. This does need to be booked in advance.
Accessibility
The venue is on the second floor, accessible by lift, along with an accessible toilet. If you have any queries regarding access, please contact Beth Doel.
To enable FSB to deliver a high level of customer service at our events, and to tailor the content where appropriate, we will share your full name and business name with the host of the event you have registered to attend. The event hosts are representatives of FSB who irretrievably delete your details following the event. Should you not consent your full name and business name being shared with the event host, please contact [email protected] within three working days of the event taking place, with details of the event.
Event contact
For general enquiries regarding the event, please contact Beth Doel on [email protected]
