CUSTOMER SERVICES HELPLINE

0808 20 20 888

Whatever your business, the FSB will work for you.

Data Protection and Privacy



About The Federation of Small Businesses

The Federation of Small Businesses is the trading name of the National Federation of Self Employed and Small Businesses Limited. Our registered office is Sir Frank Whittle Way, Blackpool Business Park, Blackpool, Lancashire, FY4 2FE. Our company number is 1263540 and our Data Protection Act registration number is Z7356876. We are a non-profit making organisation and we have registered with the Information Commissioner on a voluntary basis.

We have two associated companies, FSB (Member Services) Limited (company number 02875304 and Data Protection Act registration number Z7356601) and NFSE Sales Limited (company number 01222258 and Data Protection Act registration number Z7315310).


Contacting the FSB

Questions about our Privacy Statement can be addressed to the "Data Protection Controller" at the above address.


What we do

The FSB exists to serve the interests of its Members and our core objectives are set out in our Memorandum and Articles of Association.FSB (Member Services) Ltd contracts with Service Providers, FSB Publications produces the FSB's journal, First Voice, and also acts as reseller or selected merchandise and FSB Recruitment provided Recruitment services. NFSE Sales Limited also acts as a reseller of selected merchandise and products.


The Data Protection Act 1998

The Data Protection Act 1998 regulates the processing of personal data. Organisations like the FSB process personal data on a daily basis. The Act requires us to give information about our data processing activities and how we deal with the information that we hold.

Personal data are defined as any information relating to a living individual from which he or she can be identified (such as a person's name, address or date of birth).

The personal data that we collect consists mainly of Members' names, addresses and contact details and any other information necessary for us to be of service to our Members, including the necessary financial information required to maintain subscriptions and provide the facilities that our Members require.


Data processing

Personal information is held on our database, in back-up form and in archive form. Hard copies of information on our database are occasionally made where necessary to provide our services. Photocopies may occasionally be made of manual records.

Access to our database is restricted through the use of passwords. Records may be retrieved, consulted, adapted, modified, copied or deleted from time to time. We will endeavour to take all reasonable steps to keep all data accurate and up to date but we rely upon our Members to inform us of any material changes

Membership data is shared between FSB Regions and the subsidiary companies and only with third parties and professional advisers where it is necessary to do so for the purpose of the provision of our services and the good administration of the FSB.

Information may be disclosed to approved third parties for marketing purposes. If you would prefer not to receive marketing information please contact us.

We will maintain confidentiality in your information even after your Membership has ceased and aside from the categories already mentioned your information will not be disclosed to anyone else except where we are legally compelled to do so, where there is a duty to the public to disclose, where disclosure is necessary to protect the FSB's interests or where the disclosure is made with your consent or at your request.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide in order to purchase any other services via this Site Information you provide in order to enter a competition or promotion via this Site, complete a survey, or if you report a problem with this Site.

Details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required for our own purposes or otherwise, and the resources that you access.

If you contact us, we may keep a record of your email or other correspondence IP addresses

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Access Rights

On payment of a statutory fee of 10 pounds, you have the right to be informed of the information that we hold on you within 40 days. You also have the right to request that all inaccuracies be amended. All enquiries should be addressed to the "Data Protection Controller" at our Blackpool address.


Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The FSB requires cookies in order to operate fully. We also work with advertisers who place cookies on your computer to serve and target adverts more effectively when you visit the site.

Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Further information about the cookies used by the FSB is provided below.

Cookies used by the Federation of Small Businesses:

The following cookie categories are based on the classification presented in the International Chambers of Commerce (ICC) Cookie Guide.

Category 1: Strictly necessary cookies. These cookies are essential to allow us to provide services that you have requested.

Category 1 cookies used by the FSB:

  • Login status - To identify you as being logged in to our website.

Category 2: Performance cookies. These cookies collect information about how visitors use our website, for instance which pages visitors go to most often. The information collected by these cookies is aggregated, so these cookies don't collect information that identifies individual visitors. The information collected is anonymous and is only used to improve the way our website works.

Category 2 cookies used by the FSB:

  • Web analytics - Web analytics cookies are used to improve the design and user experience of our website by providing statistics on site usage and pages visited.
  • Embedded videos - Most videos on the FSB are hosted by YouTube. These sites use cookies to collect video statistics and improve site experience.

Category 3: Functionality cookies. These cookies allow us to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more relevant features.

Category 3 cookies used by the FSB:

  • Login information - Login cookies may be used to communicate your login details across pages of this website. These data are encrypted and not shared with third parties.
  • User profile data - Email addresses, address and contact information. These are not shared with third parties.

The legislation in place as of 25th of May 2012 makes opt-in for non-essential cookies a requirement but the government has already backed off on issuing fines for now. Join the discussion on the cookie directive.