What is the process for debt recovery?

Blogs 24 Oct 2019

We explain the debt recovery process, helping you to understand the steps in place to help your business and recover any money you’re owed.

As a business, it’s important that you get paid what you’re owed by your customers and your clients. Late payments, and people trying to avoid paying for goods and services, can be costly to your business and have long-lasting and damaging repercussions.

Invoice as normal

The process for debt recovery should begin with you invoicing your clients as normal. You and your clients should have already agreed on payment terms, so, ideally, at this point, you should wait for confirmation that you’ve received payment.


If it turns out that you haven’t been paid by a client, then you should begin a process of chasing up the invoice. This could involve you sending additional emails or making phone calls to politely remind the client that they need to pay for the work you’ve completed for them, otherwise the situation will continue to escalate.

Credit hold

One way to prompt a client to pay is to stop doing any work for them until they have paid their outstanding debt to you.

This is sometimes referred to as a credit hold or administrative hold, whereby work on an account stops due to a lack of funding.

In many cases, this is likely to solve the problem as a business might suffer without the services you are providing to them. However, if this doesn’t result in you receiving your payment then you do have other options.

Final notice

The final notice is the last piece of correspondence you’re likely to send the client, before legal proceedings begin. This highlights to them that they have until a certain deadline, which you can decide, to settle any debts with you, before you begin pursuing legal action against them to claim the money you’re owed.

If this final notice doesn’t see your client settle any outstanding payments with your business, then you have different options to pursue when considering legal action.

Legal action

Your last resort is to pursue legal action against your client. When this happens, you have two options open to you, depending on the amount your business is owed:

Small claims court

The small claims court will allow both sides (you and your client) to mediate and reach a conclusion. This will usually mean the client is ordered to repay any debt, interest and fees, which have been accrued as a result of having to pursue legal action.

Debt collection

The other legal option is to enlist a debt collection agency. This could be a third party who liaises on your behalf, or helps to enforce any decisions made in court. For example, if the client is unable to pay the outstanding sum, it may lead to insolvency proceedings and bailiffs being called in to retrieve assets equalling that amount.


Take back control of your cash flow

It’s time to get the money you’re owed thanks to FSB Debt Recovery. Step-by-step guidance on chasing late payments, 24/7 support, free DIY template letters and clear, discounted legal costs.