Captions on this video have been automatically generated and the accuracy will depend on audio quality, background noise and accents.
In these challending times, ensuring a business retains as many customers as possible has never been more important. This webinar provides practical help on how to optimise your product or service, through the use of human factors and ergonomics, to make it easy to use for your customer as well as increase customer delight, satisfaction and retention. Principles outlined in this event will help businesses of all sizes in all sectors.
Discussed in this webinar:
- What are human factors and ergonomics?
- How considering three key areas can help businesses
- Physical aspects for staff and customers
- How we engage with customers
- Organisational elements
- Barry Kirby - FSB Member and President of the Chartered Institute of Ergonomics and Human Factors (CIEHF)