Whether you're interested in the smaller business community, are planning to start a business or have an existing business, we have a package for you.
Our most popular package is FSB Business Essentials which includes a whole range of benefits and products designed to make your business fly
A suite of legal benefits including a dedicated helpline, bundled insurance products and a range of online information to keep your business safe. Plus a whole range of negotiated benefits to help save you money and win business.
Our Business Creation package is designed to make starting a business simpler, allowing you time to focus on what's important - making it a success.
Specialist company formation benefits, access to FSB networking, business banking and a range of products to help get you setup in business.
Whatever your circumstances, we have a package to suit you and your business. Click the button below to see which benefits are included in each package and start your FSB journey.
'I just felt wow, I want to be part of this organisation so I joined.'
'Having someone there like the FSB who you can just call on for those other things you’re not quite sure on, it’s been invaluable.'
'What you can save by taking up some of the membership offers will save you your membership fee.'
We represent a diverse range of businesses from retailers to marketing agencies and just about everything in between. Take a look at more member stories and see how we could help your business fly.
More Member Stories
We offer three packages to suit your business needs. Joining FSB Connect is free, our Business Essentials package starts at £177 in the first year and our specialist Business Creation package has a fixed price of £133.
Getting the most out of your staff is important for any business. You need to be able to guarantee consistent levels of service and performance in order to help your business thrive, generate revenue and grow.
We explain what you should look at when tracking performance, how to set targets and how to assess performance to help maximise the potential of your staff.
Many businesses will chart their success based on key performance indicators (KPIs). This is a metric that applies to a variety of different areas, from total sales or sales of a specific product line, to the amount of sales, or even loyalty scheme sign-ups a business gets.
These KPIs are often defined as a total for the entire business, or for a specific branch. From there these targets can then be broken down and applied to individual members of staff.
KPIs are a great way to set out targets for your staff. However, you need to ensure that whatever target you set is both realistic and achievable.
Keep in mind the length of time a staff member is working, and what their role entails.
For example, in a retail environment, setting the same targets for someone that is in for eight hours and someone that only does four hours isn’t going to work. You run the risk of either failing to challenge one member of staff, or setting an unrealistic target for the other, depending on their length of shift.
You also need to think about the duties each staff member has and make adjustments accordingly. Your KPIs might not necessarily reflect the performance of staff who work in a warehouse, processing deliveries for example.
You can use the targets you set to gain a measure of how well a staff member is performing their job based on whether they meet, exceed, or fall below their targets.
There could be a range of factors that cause this apart from their performance, for example: you might set targets based on year on year performance. However, your previous year might have been bolstered by the launch of a new product or a big promotional push.
If there’s nothing similar the following year the targets for that period might be set unfeasibly high, meaning it is difficult for staff to meet the expectations you’ve defined.
Your targets should help you track performance, allowing you to identify who is performing well, and who, perhaps, requires some additional training.
Assessing performance can help you identify issues on an individual and team level. Perhaps you are finding that your staff struggle to sell an additional warranty on your products. This might be a KPI that struggles across your business. Identifying this can help you work out if the issue lies with how staff are trying to sell the product, which might facilitate additional sales training.
It could also reveal that the warranty itself isn’t an attractive prospect to customers, meaning that, instead of training, you need to reassess how the product is worded, presented, and deployed in order to make its sale easier for the staff in future.
Performance assessment also allows you to identify your highest performing staff. This is useful to help reward performance and maintain levels of loyalty and motivation. It also helps when looking at who to chart for progression within your business, or who you could have lower performing staff shadow to help them improve their skillset.
FSB offers a variety of packages, each including a wide range of services and features that can benefit your business. Our services range from workplace pension services, to health and safety advice, to assisting with website set up.
The packages that we offer are suited to either new businesses, already established businesses, or simply those looking for a network of fellow business owners. To take a look at our packages and the benefits they could provide your business, visit our Package Comparison page.
A wealth of important information and advice, available online in-case you face dismissal or discrimination claims and employment tribunals.