Whether you're interested in the smaller business community, are planning to start a business or have an existing business, we have a package for you.
Our most popular package is FSB Business Essentials which includes a whole range of benefits and products designed to make your business fly
A suite of legal benefits including a dedicated helpline, bundled insurance products and a range of online information to keep your business safe. Plus a whole range of negotiated benefits to help save you money and win business.
Our Business Creation package is designed to make starting a business simpler, allowing you time to focus on what's important - making it a success.
Specialist company formation benefits, access to FSB networking, business banking and a range of products to help get you setup in business.
Joining FSB Connect is free and is a great way to be part of the FSB Community and have your voice heard.
You'll be able to access specialist networking events with like-minded members of the community and have your say in our Big Voice survey panel.
Whatever your circumstances, we have a package to suit you and your business. Click the button below to see which benefits are included in each package and start your FSB journey.
'Within a few weeks of joining we'd taken advantage of FSB’s Online Legal Documents. We started a graduate programme and access to these documents gave us an understanding of the legal side, and has helped us to create a number of processes and procedures.'
'When we first took on a member of staff, we used the online legal document template library. FSB does more important stuff than you think it does, there are lots of member benefits, probably more than we actually use.'
'Having somebody like FSB behind you is fantastic. There is a whole team behind the organisations, whatever is required: support, advice, finance, you know that you’re not alone, you’ve got FSB.'
We represent a diverse range of businesses from retailers to marketing agencies and just about everything in between. Take a look at more member stories and see how we could help your business fly.
More Member Stories
We offer three packages to suit your business needs. Joining FSB Connect is free, our Business Essentials package starts at £172.50 in the first year and our specialist Business Creation package has a fixed price of £129.
It is vitally important to capture details on any prospective leads - whether this is online via your website or email campaign or offline via your place of business; at an exhibition; or a networking event. A lead is someone who shows an interest in buying your product and service and is therefore 'warm' to your business. It is much easier to sell to warm customers as opposed to 'cold' customers who may never have heard of your company. Make a database of all your leads and then you can look to nurture them.
Once you have your list of prospective customers, you then need to nurture them and engage with them. If you do not communicate with them in a suitably quick time frame, many warm leads can turn stone cold. For example, if you get some positive leads from an exhibition, you do not want to leave it months until you then speak with them again. In that time, other businesses will have approached them and your company will be long forgotten. You need to keep your business fresh in their minds so send out emails, engage with them via social media or even pick up the phone.
Good communication will help you build up a relationship with your prospects and form a clear picture as to what they want and need from a product / service. If you listen carefully to them and take on board everything they say, it will enable you to successfully deliver a service that the customer requires. It needs to be your company's aim to tick every box for the prospect.
Once you have converted your prospect, you then need to ensure that processing payments is simple for the customer, whether it’s by phone, face-to-face or online. If you take payments over the counter, you need to think about the speed of payments to avoid queues forming. Mobile terminals are great for this.
Mobile card payment terminals allow you to accept payments anywhere there is network coverage and a mobile payment terminal can utilise contact-less technology which serves customers in seconds. If you are taking payments online, it is worth bearing in mind the popularity of PayPal.
Now that you have a happy and satisfied customer, you need to make sure they tell everyone they know about your great service. Word of mouth marketing is one of the most effective ways of increasing sales but it is often overlooked by businesses.
Some people will just naturally tell their friends and family about a great experience with a company but some will require an incentive to make a recommendation. This could be in the form of shopping vouchers, a free gift or even money off another one of your products or services. This option is great for businesses as it means you’re directing the original customer back to your company as well as their recommended friend, family member or business contact.
At FSB we can make thinks a little easier for you, our FSB Business Leads service can provide you with lots of valuable information.
If you want to find new customers, deliver high quality marketing campaigns and build your business profile, our business data services can help you achieve those objectives. Find the service here.
This gives you access to a range of services to help you find new customers, build profile and deliver high quality integrated marketing campaigns.
National Federation of Self Employed & Small Businesses LimitedSir Frank Whittle Way / Blackpool / FY4 2FE. National Federation of Self Employed & Small Businesses Limited (FSB) is registered in England, number 1263540