Whether you're interested in the smaller business community, are planning to start a business or have an existing business, we have a package for you.
Our most popular package is FSB Business Essentials which includes a whole range of benefits and products designed to make your business fly
A suite of legal benefits including a dedicated helpline, bundled insurance products and a range of online information to keep your business safe. Plus a whole range of negotiated benefits to help save you money and win business.
Our Business Creation package is designed to make starting a business simpler, allowing you time to focus on what's important - making it a success.
Specialist company formation benefits, access to FSB networking, business banking and a range of products to help get you setup in business.
Joining FSB Connect is free and is a great way to be part of the FSB Community and have your voice heard.
You'll be able to access specialist networking events with like-minded members of the community and have your say in our Big Voice survey panel.
Whatever your circumstances, we have a package to suit you and your business. Click the button below to see which benefits are included in each package and start your FSB journey.
'Within a few weeks of joining we'd taken advantage of FSB’s Online Legal Documents. We started a graduate programme and access to these documents gave us an understanding of the legal side, and has helped us to create a number of processes and procedures.'
'When we first took on a member of staff, we used the online legal document template library. FSB does more important stuff than you think it does, there are lots of member benefits, probably more than we actually use.'
'Having somebody like FSB behind you is fantastic. There is a whole team behind the organisations, whatever is required: support, advice, finance, you know that you’re not alone, you’ve got FSB.'
We represent a diverse range of businesses from retailers to marketing agencies and just about everything in between. Take a look at more member stories and see how we could help your business fly.
More Member Stories
We offer three packages to suit your business needs. Joining FSB Connect is free, our Business Essentials package starts at £172.50 in the first year and our specialist Business Creation package has an introductory price of £99 in the first year.
A key part of your business’s infrastructure is how it communicates. Having adequate means for staff, partners, suppliers and customers to communicate with a business can help it to run more smoothly. It can also help address problems, queries and requests, as and when they happen.
So how should your business communicate?
For suppliers and other businesses you work with, which assist your business by providing stock or other services, such as cleaning or HR, for example, you need a direct means of communication.
Direct access to financial departments via a dedicated email address or phone line can allow for quick communication with your business. You should also ensure that you have direct points of content with all of your suppliers and service providers, should you have an issue that needs resolving. For example, a missed delivery or a shortage of stock.
Your business might rely on teams being able to work together across a number of departments or sites.
In order to collaborate properly, and share and develop ideas, your business should have adequate facilities for teleconferencing. This could be conference calling facilities, or even the ability to do online video calls through software like Skype or Google Hangouts.
Your staff should be reachable, if you have a team of sales reps, for example, who work away from the office, visiting clients. It’s worth considering work phones, in order to ensure they can be contacted by your business and any potential sales opportunities they have created.
Communication with customers, depending on your business, can be much more varied.
Your business might not have physical stores, like an online company, for example, so a customer services number and email could suffice as a means of communication.
If your business has multiple departments you might need to consider a telephone exchange system. This allows people calling the business to be transferred to the right department.
You might also consider having a social media presence. In some sectors, this won’t necessarily lead to lots of interaction with customers. However, in a retail environment, this could become another way of communicating effectively with customers. It’s important to note that a popular social media account can be time-consuming to maintain and use to respond to customer queries. If your account won’t be monitored constantly, it’s worth considering other means, such as relying on helplines and emails.
FSB members have access to the FSB Communications service. This is an award-winning service that helps to provide businesses with the communication solutions they need.
The service can provide businesses with internet, landline and mobile phone packages. These can be tailored to suit specific budgets, from broadband to data and handset options for mobile users. Finding the right deal for businesses involves our team looking at all UK networks in order to find the best services and deals.
Other benefits include:
To find out more about how FSB Communications could help your business, get in touch with a member of the team or visit our FSB Communications page.
Communications solutions for small businesses
National Federation of Self Employed & Small Businesses LimitedSir Frank Whittle Way / Blackpool / FY4 2FE. National Federation of Self Employed & Small Businesses Limited (FSB) is registered in England, number 1263540