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How do I handle staff with medical conditions?

The wellbeing of staff is important for any business; your teams need to feel able to do their jobs safely and effectively. Sickness and medical issues are often unavoidable, but what do you do when you have staff with a chronic medical condition, or a condition which might affect their ability to carry out certain tasks?

We explain how to best cater for staff with medical conditions in order to ensure your business continues to run smoothly.

How can independent financial services help a small business?

Accommodating a condition

Some conditions, such as diabetes for example, shouldn’t impede your staff or their ability to do their job. However, you might need to make some concessions in order to help them work comfortably or effectively.

For example, if you have a diabetic staff member and work in an overly warm environment, providing a space in the staff room fridge can allow them to have somewhere to safely store insulin for when it is needed.

Ensuring your business premises have made adequate concessions for staff can not only help them to manage a condition effectively, but also demonstrate that their wellbeing is important - A key aspect of creating a good working culture.

Health and safety

Some conditions might require you to make additional health and safety considerations. For example, staff dealing with epilepsy might not be able to work in certain areas or under certain lighting conditions.

Some staff might not be able to perform certain roles safely, so it is important to ensure staff are not asked to work beyond their realm of ability in order to ensure their safety and the safety of other staff members.

When dealing with staff with medical conditions look at what aspects of your business would pose a specific risk to them, and try, where possible, to mitigate those risks. This might be using different lighting, or it could be providing access to specially adapted tools to help staff to complete different roles.


You need to ensure that all of your staff are able to easily access and move around your business premises. This could involve wheelchair ramps, wider doors or hands-free entry. You should also ensure that staff are also able to quickly evacuate the building in the event of fire or other emergency.

This will tie into providing adequate health and safety provision for your staff. It is important to note that some of these elements might require significant investment to ensure your building is completely accessible and safe.

How can FSB help to better care for your staff?

Ensuring you take steps to accommodate staff with medical conditions isn’t always easy.

FSB members have access to our FSB Care service. This service provides members with access to reassurance, support and advice, including:

  • Information on treatments and operations
  • Information on supportive charities and self-help
  • Counselling support
  • Complimentary therapies
  • Calls with a specialist nurse

Having access to reassurance and advice can help you to provide adequate support for staff in an effective and sensitive way, as well as being able to provide additional assistance to staff members should they need it.

As an FSB member you’re can add family or staff members to the service as needed for a one-off flat fee.

To find out more about how to deal with staff with medical issues or how FSB Care can help support your business when dealing with a medical problem, visit our FSB Care page or get in touch with a member of the team.

FSB Care from FSB

FSB members with a serious health condition have free access to a personal nurse adviser - providing practical information and emotional support.

Find out more