Tied Up: Unravelling the dispute resolution process for small firms

New research from the Federation of Small Businesses (FSB) shows disputes are costing small firms in England and Wales at least £11.6 billion each year.

Access to justice for small businesses is a burning issue. The purpose of this research is to shine a light on the extent of the problem, to highlight the cost to individual businesses and understand the wider impact on productivity and the UK economy. Most businesses are involved in a commercial dispute at one time or another. This may be with a supplier, a customer or a competitor. In some cases, disputes happen between owners within a business. This report highlights the scale of commercial disputes across England and Wales, with over 70 per cent of FSB members reporting being involved with at least one dispute. 11.6 billion is the cost smaller firms face per year by having a dispute. So, it is imperative that disputes are prevented where possible and, if not, they must be resolved swiftly, fairly and at the lowest possible cost to those involved.