How to protect against email phishing scams

Blogs 16 Jan 2020

How can you protect your small business from email phishing scams?

Scams come in all shapes and sizes, from dodgy emails to fake sites. And they keep changing to try and trick you. Email scams often involve a fraudster sending emails at random, often to thousands of people at a time. The email claims to come from a reputable company such as your bank or credit card company, or even FSB.

The emails try to trick people into visiting a bogus website, usually by claiming they  need to “verify” or “update” your details or “reactivate” an account to panic people into taking action.

Sometimes a phishing email doesn’t include a link, but could come in the form of an unexpected invoice, perhaps threatening legal action if you don’t pay up immediately.

How to avoid this type of scam

Be wary of emails that

  • are unsolicited and supposedly come from a reputable organisation, such as a bank or credit card company
  • do not use your proper name, but instead have a vague greeting such as “Dear customer” or “Dear Sir/Madam”
  • request your personal information such as username, password or bank details
  • have addresses which do not match the actual website of the organisation. For example FSB’s accounts department email address is: [email protected]


  • do not open or forward emails which you suspect might be a scam
  • never visit a website from a link in an email and then enter your personal details, as the email could be from a fraudulent source
  • most companies protect their brand and would want to know if their good name has been used fraudulently so please do report it


FSB Cyber Protection

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