FSB Insurance Service ‘Hero’ Saves the Day for Summergrove Halls

FSB Member Story 2 Sep 2021

When Summergrove Halls’ insurance was due for renewal, the team at FSB Insurance Service were just a phone call away with a competitive quote and “heroic customer service”. We caught up with director Rob Rimmer to find out about his experience.

“Our business insurance was up for renewal and we had been with the same insurer for many years, so we were shocked when our renewal quote was 300% higher, despite no recent claims,” said Rob Rimmer, director at Summergrove Halls.

With their business “left in a very invidious position” and insurance just “72 hours from expiring”, Rob contacted FSB Insurance Service, who stepped up to the challenge.

“We have a pretty non-standard business – a hotel and offices for let with a diverse range of users – so the cover we needed was not off the shelf. Anne Butler from FSB Insurance Service was a hero and managed to massively improve on the quote. She beat our existing broker's re-quote by 33% and kept me constantly up-to-date to beat the deadline.”

“Anne sorted all the paperwork and ensured we were insured correctly and that our cover didn’t run out. FSB Insurance Service did a brilliant job in getting cover for us at such short notice. Getting insurance at a great price is important, but great customer service is important too!”

“I would absolutely recommend FSB Insurance Service to other FSB members. We had a fantastic experience.”

“A recent survey of FSB members showed that 75% are experiencing price increases and 1 in 4 are seeing cover reduced,” says David Perry, Managing Director at FSB Insurance Service. “We’re here to help guide members through this difficult insurance market.”

FSB Insurance Service is an award-winning full general insurance broking service with exclusive discounts, tailored support and a dedicated insurance advice line. FSB members can register with FSB Insurance Service for free.


 

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FSB Insurance Service is designed by small businesses for small businesses. An award-winning full general insurance broking service with exclusive discounts, tailored support and a dedicated insurance advice line.