Cash a crucial part of payments mix, say small firms, as 10 million flag need

Press Releases 30 Mar 2022

FSB responds to the launch of RSA and LINK’s "The Cash Consensus"

Responding to the launch of RSA and LINK’s ‘The Cash Consensus’, Federation of Small Businesses (FSB) National Chair Martin McTague, who sits on the Community Access to Cash Pilots board, said:

“One in four small high street businesses say cash is still the most popular payment method among customers.

“The pandemic has accelerated the move to contactless, but notes and coins remain important to the daily lives of millions.

“This new report rightly suggests a combination of innovation in the free access to cash space and investment in digital capability as the way forward.  

“Through our Access to Cash Pilots, we’re increasingly identifying shared banking hubs alongside enhanced connectivity as integral to financial inclusion and increased productivity over the years ahead.

“Cashback without purchase holds a lot of promise too, provided the incentives in place for small firms that take on the admin, cost and risk of providing it are sufficient.

“By protecting access to cash infrastructure for as long as people want and need it, whilst increasing connectivity and keeping contactless card charges down for small firms, we can create a diverse payments market which is both inclusive as well as resilient when online systems fail.”   

Media contact

Matt Dickinson

Matt Dickinson

Deputy Head of Media & Communications

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07525 801773

About FSB

As the UK’s largest business support group, FSB is the voice of the UK’s small businesses and the self-employed. Established over 40 years ago to help its members succeed in business, FSB is a non-profit making and non-party political organisation that’s led by its members, for its members. As the UK’s leading business campaigner, FSB is focused on delivering change which supports smaller businesses to grow and succeed.

FSB offers members a wide range of vital business services, including access to finance, business banking, legal advice and support along with a powerful voice in Government. Each year FSB also runs the UK’s Celebrating Small Business Awards. More information is available at You can follow us on twitter @fsb_policy and on Instagram @fsb_uk.