FSB Comment Issue date: Wednesday 12 August 2015 Small businesses get to grips with new complaints system, says FSB Following the launch of the Consumer Ombudsman, which will deal with complaints from consumers about goods and services in sectors without a current ombudsman, John Allan, National Chairman of the Federation of Small Businesses, said: "Most small businesses have a good relationship with their customers. They recognise the importance of the consumer and small firms very often have a clearer understanding of what they need. “As of Thursday 01 October 2015 companies will be required by law to make consumers aware of a relevant Alternative Dispute Resolution scheme e.g. the new Consumer Ombudsman. “While this is a potential headache for small firms, we’re glad that the usage is not compulsory which would have added even more burdensome red tape.” View a PDF version of the comment here.