Whether you're interested in the smaller business community, are planning to start a business or have an existing business, we have a package for you.
Our most popular package is FSB Business Essentials which includes a whole range of benefits and products designed to make your business fly
A suite of legal benefits including a dedicated helpline, bundled insurance products and a range of online information to keep your business safe. Plus a whole range of negotiated benefits to help save you money and win business.
Our Business Creation package is designed to make starting a business simpler, allowing you time to focus on what's important - making it a success.
Specialist company formation benefits, access to FSB networking, business banking and a range of products to help get you setup in business.
Whatever your circumstances, we have a package to suit you and your business. Click the button below to see which benefits are included in each package and start your FSB journey.
'I just felt wow, I want to be part of this organisation so I joined.'
'Having someone there like the FSB who you can just call on for those other things you’re not quite sure on, it’s been invaluable.'
'What you can save by taking up some of the membership offers will save you your membership fee.'
We represent a diverse range of businesses from retailers to marketing agencies and just about everything in between. Take a look at more member stories and see how we could help your business fly.
More Member Stories
We offer three packages to suit your business needs. Joining FSB Connect is free, our Business Essentials package starts at £177 in the first year and our specialist Business Creation package has a fixed price of £133.
Creating fantastic customer experience is one of the cornerstones of any good business. Whether you’re putting the time and effort into developing great relationships with clients or ensuring you provide a consistently excellent service, making time for the people who matter most to your organisation is a sure-fire recipe for success.
However, delivering perfect customer service to an increasingly tech-savvy audience who have come to expect a seamless, next-generation experience is no small feat! In the quest to give customers the best possible experience, technology is the first and best weapon businesses have at their disposal.
As consumers become increasingly reliant on mobile devices as their primary means of engagement throughout the value chain, it’s vital that businesses themselves have the tools to be able to respond in kind, creating a flexible, digitally cognizant customer service model that exceeds all expectations.
One of the key challenges comes from the fact that more than ever before, customers and clients are using new technology to interact with businesses in a highly flexible way. Whether they’re on their mobile on the way to work, or at home on the laptop, your customers expect to be able to engage with your business across a multitude of platforms, and in a way that perfectly suits their current circumstances.
In essence, you must be mobile enough to consistently add value to the experience of your customers, no matter where or how they choose to reach out to your business. The Deloitte Consumer Review notes:
Just like that, you’ve leveraged your increased mobility to deliver exceptional customer service right through the value chain; successfully managing a new lead while continuing to build great business relationships with your core clients.
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