How are you turning customers away, and what can you do about it?

Event details

This session with Anne Williamson, Customer Experience (CX) Consultant, will help you improve customer experience in your business. Hear real life examples of how businesses are delivering a great customer experience and then look at some who aren’t doing as well and consider what would make it better.

3 ways you could be turning customers away

  • Unclear communication
  • Poor website experience
  • Lack of customer involvement

You’ll leave this session with a plan on how tom take customer experience to the next level in your business. You will learn with practical steps from the real life good and bad examples, seeing how the smallest of tweaks can have the biggest impact.

About Anne Williamson:
Customer Experience (CX) Consultant | Trainer | Mentor | Speaker | CX is in my blood

Author of Are you a one night stand business?

Customer experience has always been at the heart of everything I have done, and tied in with my marketing background (CIM Professional Diploma) I bring a mix of creativity and drive to improve how business interact with potential, past and existing clients.

Hosted by Rachel Kay, you will also get the chance to network with and promote your business to the other attendees in small breakout rooms.

Open to all businesses, both FSB members and non-members are welcome to attend, so feel free to share with your networks. This event is free of charge. There are limited places, so early registration is recommended.

Be sure to follow @FSBLancsCumbria on Twitter and Facebook for regular information to support your business.

We continue to follow government guidance in relation to our events and will review on a regular basis.


Event contact

For general enquiries regarding the event, please telephone our dedicated events helpline 01253 336028 or email [email protected]   

Further information

  • New to virtual networking? Find out more about FSB virtual events and a quick guide to getting started here.
  • We want all attendees to feel welcome - please read our statement on Diversity and inclusion here.
  • To help ensure things run smoothly, please refer to our Events terms and conditions here.