Service Desk Agent

FSB are looking for an IT service desk agent to join our in-house team based in Blackpool

Hours: 35
Salary:  £17,952 + competitive Benefits
Location: Head Office, Blackpool
Status: Permanent

View the job description

FSB is looking for a first line service desk agent to provide support to all users of FSB IT services. You’ll provide first class service to FSB IT users, administering user accounts, installing software and providing administrative support.

In this role, you’ll resolve issues, install software and coordinate upgrades to user’s systems as required. The role includes managing the new starter and leaver process from an IT perspective, including building and configuring end user devices (desktops, laptops and tablets).

We’re looking for someone with strong communications skills and the ability to deliver great customer service as you will be logging and triaging service desk tickets from FSB IT users, escalating where appropriate.

Previous experience in an IT role or on a technical help desk is essential as you will manage both software and hardware requests.

The ideal candidate will have a working knowledge of Windows 10. Basic understanding of desktop software and a basic understanding of hardware and configuration of software and services is essential.

About Us

As experts in business, we offer our members a wide range of vital business services, including advice, financial expertise, support and a powerful voice in government. Our aim is to help smaller businesses achieve their ambitions.

Established over 45 years ago to help our members succeed in business, we are a non-profit making organisation that’s run by members, for members.

Members get an exclusive package of great value business services including advice, financial products and support. These cover a wide range of benefits such as tax, legal and HR, local network groups, business banking and mentoring.

We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our lobbying arm starts with the work of our team in Westminster which focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.

Additional Information

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.

FSB is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to inclusion across gender, sexual orientation, age, marital status, colour, race, ethnic origin, religious beliefs and disability. We believe that diversity and inclusion in our team is integral to our success in supporting the UK’s vast array of small businesses.

Applicants are advised to apply early, we reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.

All applications to be received by 29 January 2020, any applications received after this date will be held on file for a maximum of 3 months and reviewed if the first round of applicants are unsuccessful.

To apply for this role please email your CV and covering letter to [email protected].