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Operational Support Co-Ordinator

Hours: 40
Salary: £22,725
Location: Home Based, West Midlands 
Status: Permanent

FSB is seeking an enthusiastic, self-motivated, highly organised individual for a diverse home based role covering the West Midlands. Ideally the candidate will have experience in the administration and marketing of multiple events, be a good communicator, enjoy working with people and be skilled in creating copy for our various marketing channels. An understanding of social media, experience of creating engaging content and the analysis of content would also be advantageous. We are also keen to hear from people who not only possess experience and skills in some of these areas but have a natural ability and interest in these areas and are keen to develop.

In this diverse role, you’ll support and work alongside the Development Manager to plan, market and administer FSB events across West Midlands. Liaising with Development Managers, attendees, venues and speakers to ensure events are organised in a professional manner. You will prepare and communicate campaign and marketing information for FSB members, the wider small business community and our various stakeholders across West Midlands. The channels you will use to do this will be various social media platforms, website, intranet, e-newsletters and traditional methods.

As well as administration of multiple events and communications you will support the Development Manager to influence stakeholders to bring about positive change for small businesses in West Midlands. This will include organising meetings with MPs, Councils, Local Enterprise Partnerships, gathering evidence, seeking case studies through our database of members and carrying our research for the Development Manager.

This is an interesting and varied role which is home based requiring flexible working hours within a 40 hour contract.

About us

As experts in business, we offer our members a wide range of vital business services, including advice, financial expertise, support and a powerful voice in government. Our aim is to help smaller businesses achieve their ambitions.

Established over 40 years ago to help our members succeed in business, we are a non-profit making organisation that’s run by members, for members.

Members get an exclusive package of great value business services including advice, financial products and support. These cover a wide range of benefits such as tax, legal and HR, local network groups, business banking and mentoring.

We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our lobbying arm starts with the work of our team in Westminster which focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.

Key Areas of Accountability:

Event Management

  • Oversee the administration of FSB events, including planning, marketing, administration, analysis and attendance monitoring
  • Use online events management software to market and manage events
  • Publish and promote events though social media and other areas as directed by Development Managers (DMs)
  • Preparation and distribution of marketing content in relation to events
  • Liaise with Development Managers (DMs), attendees, venues and speakers to ensure events are organised in a professional manner.
  • Work with the events and marketing teams nationally to be the relevant local hub for any national events activity.


  • Ensure that verbal and written communication with members, external organisations, Members of Parliament / Local Authorities and the general public presents an image of an effective, professional organisation representing the needs of small business owners.
  • Engage and support DMs’ campaigning objectives across a wide range of communication channels, including social media, printed media and securing external media coverage
  • Create and post engaging content on social media
  • Be a hub for local content, managing the delivery of FSB e-newsletters and magazines, ensuring that content is shared to the appropriate stakeholders.

Commercial & Campaign Support

  • Assist the local DM to maintain, co-ordinate and grow FSB campaigning at a local level to increase the impact of our national campaigning goals.
  • Support Development Manager with local campaign plans by identifying and sharing relevant local examples to support FSB’s lobbying activity.
  • Support Development manager to identify potential working relationships and partnerships for FSB to advance its policy and campaigning goals.
  • Assist Development Managers to gather information around case studies and evidence to support FSB lobbying activity.
  • Assist DMs in supporting FSB’s nationally driven commercial objectives and ensuring a professional and consistent service is delivered to local members.
  • Assist DMs in supporting FSB’s national and local recruitment and retention campaigns, including attending events to represent FSB


  • Provide diverse administrative support to DMs including event administration research, marketing and general administrative tasks such as emails, calls, preparation of papers.
  • Provide support to DMs across a number of work streams simultaneously.
  • Provide point of contact cover in the absence of any relevant DMs
  • Develop reporting/evaluation processes for DMs.
  • Undertake other duties relevant to regional activities in accordance with the level/grade of the post as directed by the appropriate line manager.

Key Skills, Experience and Qualifications

Skills - Excellent verbal and written communication. Ability to plan, organise and prioritise workloads. Build strong relationships across a wide range of stakeholders

Experience - Working in a diverse administrative role, ideally supporting a number of work streams. Event Management preferably using online event management software. (planning, marketing, administering, analysing). Preparing, adding and managing digital communications across a range of platforms

Qualifications - GCSEs or equivalent. Grade C in English.  Full driving licence

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK

The policy of FSB is that all job applicants and employees shall be given equal opportunities in all the areas of employment. This means that job applicants and employees will not receive less favourable treatment on the grounds of gender, sexual orientation, age, marital status, colour, race, ethnic origin, religious beliefs or disability. Neither will they be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job

To apply for this role please email your CV and covering letter to