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IT Service Delivery Manager

Hours: 35
Salary: £34,000 + Competitive Benefits Package
Location: Head Office, Blackpool
Status: 6 months FTC


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This role is a 6 months fixed term contract.

FSB is seeking an experienced Service Delivery Manager whose day to day responsibilities will include managing the FSB Service Desk and Desktop Technicians, as well as building strong relationships with staff and members across the business.

You will have the fantastic opportunity of working with an experienced team of IT support staff in a constantly changing business environment.  You will be responsible for the IT Service Desk Team including the recruitment, training and development as well as the continuous improvement of IT Systems and processes. You will also be required to liaise with internal and external suppliers in the delivery of service requests and resolution of incidents, working to the agreed service level agreements.

The ideal candidate will be ITIL Certified as well as having experience managing a technical team in an IT customer support environment.

About Us

As experts in business, we offer our members a wide range of vital business services, including advice, financial expertise, support and a powerful voice in government. Our aim is to help smaller businesses achieve their ambitions.

Members get an exclusive package of great value business services including advice, financial products and support. These cover a wide range of benefits such as tax, legal and HR, local network groups, business banking and mentoring.

We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our lobbying arm starts with the work of our team in Westminster which focuses on UK and English policy issues.

Additional Information

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.

The policy of FSB is that all job applicants and employees shall be given equal opportunities in all the areas of employment. This means that job applicants and employees will not receive less favourable treatment on the grounds of gender, sexual orientation, age, marital status, colour, race, ethnic origin, religious beliefs or disability. Neither will they be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job

Applicants are advised to apply early, we reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.

To apply for this role please email your CV and covering letter to HR.Recruitment@fsb.org.uk