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The Issue

The Government has announced plans to reform the water industry. For the first time, small businesses will be able to choose their supplier. Opening up the water industry brings both risks and potential benefits for small businesses. We want the Government to learn lessons from reforms to the electricity and gas industries, to guarantee a competitive market.

Action FSB have taken

  • We’re highlighting the threats and opportunities for small businesses.

Our Goal

We believe small businesses should be able to choose the best deal for their water supply, on price but also on additional services. As the water market opens, we want to ensure the most vulnerable and disengaged business are protected. We want to see an emphasis on

  • Customer Service (including water efficiency advice)
  • Water meters and tariff incentives

Achievements in...



  • We’re providing regular written and oral evidence to the Ofwat and consumer-led working groups to inform plans for the new market.
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