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The Energy Market

The Issue

A lack of transparency and trust with energy providers means many small businesses feel disempowered and fail to negotiate the best deal.

Our research shows two thirds of small businesses say it’s too difficult to switch energy suppliers. Four fifths say they’re disillusioned with their energy company.

The Competitions and Markets Authority (CMA) are currently investigating the energy market. We’ve been engaged in the process and believe there are key issues the energy companies need to deliver for business customers, including:

  • Published tariffs for small firms.
  • Regulation for third-party intermediaries or brokers.
  • An end to unfair automatic rollover contracts.
  • Energy efficiency advice and support.

Action FSB have taken

  • We’ve submitted evidence from our members about the unfairness of the energy market, to one inquiry by the industry regulator Ofgem and another by the CMA.
  • We’ve campaigned directly to the energy suppliers for them to publish simple, comparable tariffs for small businesses.
  • We’ve lobbied Ministers and policy makers at the Department of Energy and Climate Change, Ofgem, the Treasury and Number 10 to regulate the energy broker industry.

Our Goal

We want small businesses to make informed decisions about finding the best energy deal to drive down their costs while reducing their energy use. Energy companies must publish tariffs that allow small firms to quickly and easily compare quotes to choose the best deal.

Achievements in...



  • In 2014 after years of campaigning on behalf of our members, the largest energy companies agreed to end automatic rollover contracts.
  • After working with Number 10 and us, Ofgem published its industry guidelines for energy brokers.
  • After we extensively lobbied the CMA, it agreed to specifically look at microbusinesses as part of its energy market inquiry. We’re supportive of many of the initial remedies it’s proposing.
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