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Whatever your business, the FSB will work for you.

Operations, Standards & Quality

Local Enterprise Partnerships

Local Enterprise Partnerships (LEPs) are companies limited by guarantee, typically set up as partnerships between the private sector and local authorities, with support from central Government depending on their individual circumstances. They deliver business support services under contract, to the Learning and Skills Council (LSC), to Business Links, to the Single Regeneration Budget (SRB) and, increasingly, to overseas customers. The agencies' key purpose is to promote economic regeneration by the setting up of small firms.

CLICK HERE TO FIND YOUR LOCAL ENTERPRISE PARTNERSHIPS

 

Business Link

Business Link is the national business advice service in England. Use this site to get straightforward information for your business needs and to access a wide network of business support organisations.

Tel: 0845 600 9 006.

 

The Small Business Gateway

The Small Business Gateway is a service provided by the Scottish Enterprise Network and its local partners. It provides a single access point to a range of integrated services for businesses in Scotland.

Tel: 0845 609 6611.

Locate your local Gateway

 

Business Eye

Business Eye is a free, impartial information service for Wales created to find the answers to your business questions. Whether you are an established company, a new idea, a sole trader or an employer of hundreds, Business Eye is here to help andcan put you in contact with support from the public, private or voluntary sectors.

Tel: 08457 969798

Locate your regional centre

 

Yorkshire and Humber Manufacturing Advisory Service

Saint Martin's House

210-212 Chapeltown Road

Leeds

LS7 4HZ

Tel: 08700 111 875

Fax: 0113 368 5263

MAS aims to help the region's manufacturers improve their productivity and efficiency by providing easy access to advice, information and 'hands-on' specialist manufacturing help. The majority of these services are delivered for free or 50% grant subsidised.

 

Department of Trade and Industry

DTI Enquiry Unit

1 Victoria Street

London

SW1H 0ET

DTI aims to promote enterprise, innovation and increased productivity - in particular by encouraging successful business start-ups, and by increasing the capacity of business, including SMEs, to grow, to invest, to develop skills, to adopt best practice, and to exploit opportunities abroad, recognising the development of the knowledge economy and taking account of regional differences.

 

Trading Standards Institute

The Trading Standards Institute provides a one stop shop for consumer protection information in the UK. The organisation provides a wealth of information for businesses and consumers, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.

 

Environment Agency

The aim of the Agency is to provide Business and Industry with information to:

  • help comply with Regulations
  • avoid pollution
  • identify Best Available Techniques
  • apply for permits or licences
  • keep up to date with forthcoming Legislation and Regulations
  • advise on Agency Policy and procedures

 

British Standards Institute

389 Chiswick High Road

London

W4 4AL

Tel: 020 8996 9000

Fax: 020 8996 7400

BSI is the world leader in standards and quality management services, and owns the most famous of all product quality marks - the Kitemark.

 

A Great Place to Work?

People who say they work in a great organisation put it down to a knowledge that they know what's going on and how they fit into the bigger picture, and a sense that their contribution is valued and makes a difference. All of this adds up to a sense of opportunity, achievement and excitement.

 

Public Concern at Work

Suite 306

16 Baldwins Gardens

London

EC1N 7RJ

Tel: 020 7404 6609

Fax: 020 7404 6576

Public Concern at Work is uniquely placed to help businesses in complying with the Public Interest Disclosure Act. PCW provides support to leading companies, government departments, the NHS and organisations from all sectors. This support is tailored to the needs of the organisation and can include consultancy, policy reviews & audits, in-house training, staff briefing, guidance on handling concerns and communication support.

 

International Standardisation Organisation

1, rue de Varembé

Case postale 56

CH-1211

Geneva 20

Switzerland

Tel: + 41 22 749 01 11

Fax: + 41 22 733 34 30

A worldwide federation of national standards bodies from some 140 countries, one from each country. The source of ISO 9000 and more than 13,000 International standards for business, government and society.

 

RoHS Enforcement Team
NMO
Stanton Avenue
Teddington
Middlesex
TW11 0JZ

The National Measurement Office is responsible for enforcement of a number of EU Directives including the Restriction on the use of Hazardous Substances Directive, Energy Related Products Directive, Energy Labelling Directive and the Batteries and Accumulators (Placing on the Market) Directive. A website has been developed to provide small businesses with information and help associated with compliance and enforcement, including access to the full text of Directives and Regulations.

 

American National Standards Institute

1819 L Street

NW, 6th Fl.

Washington

DC, 20036

USA

Tel: 202 293 8020

Fax: 202 293 9287

The Institute's mission is to enhance both the global competitiveness of U.S. business and the U.S. quality of life by promoting and facilitating voluntary consensus standards and conformity assessment systems, and safeguarding their integrity.

 

National Weights and Measures Laboratory

Legal weights and measures are fundamental to a sustainable trading economy. Every week in the UK, over a billion pounds of goods are weighed and measured at retail level alone. NWML, Trading Standards Officers and other approved persons, are responsible for making sure these measures are correct.

 

The Work Foundation

Peter Runge House

3 Carlton House Terrace

London

SW1Y 5DG

Tel: 0870 165 6700

Fax: 0870 165 6701

The Work Foundation, formerly The Industrial Society, combines leading-edge analysis of the modern workplace with practical experience of what inspiring and successful businesses and public sector organisations look like today. It is a new kind of organisation - part research institute, part business consultancy, part advocate.

 

The Business Excellence Model

The British Quality Foundation

32-34 Great Peter Street,

London

SW1P 2QX

Tel: 020 7654 5000

Fax: 020 7654 5001

The British Quality Foundation is a not-for-profit membership organisation that promotes business excellence to private, public and voluntary sector organisations in the UK.

 

Investors in people

Investors in People UK

7-10 Chandos Street

London

W1G 9DQ

Tel: 020 7467 1900

Fax: 020 76362386

Investors in People is the national standard which sets a level of good practice for training and development of people to achieve business goals.

 

Card Watch

c/o APACS

Mercury House

Triton Court

14 Finsbury Square

London

EC2A 1LQ

Tel: 020 7711 6356

Fax: 020 7628 0927

A useful source of information on payment card fraud and its prevention. For ease of use, the site is broken into sections for retailers, police, cardholders and the media, each containing the most relevant information for the audience.

 

Carbon Trust

9th Floor

3 Clement's Inn

London

WC2A 2AZ

Tel: 020 7170 7000

Fax: 020 7170 7020

The Carbon Trust is an independent not for profit company set up by the Government with support from business to take the lead on low carbon technology and innovation in this country, and put Britain in the lead internationally. This organisation works with business and the public sector to accelerate the move towards a low carbon future and to promote the commercial opportunities this represents.

 

Action Energy

Action Energy helps businesses and public sector organisations save money by improving their energy efficiency. Information, advice, practical help and financial support are provided to enable businesses to start reducing energy costs.

 

Charter Mark

Charter Mark and Beacon Unit

Room 3.16

The Cabinet Office

Admiralty Arch

The Mall

London SW1A 2WH

 

Tel: 020 7276 1755

A major part of the Government's drive to modernise public services. It is unique amongst quality schemes because your organisation is judged on its results - the service the customer actually receives. It shows that you put customers first. It demonstrates to people - both your customers and people in other organisations - just how high standards in the public service can be.

 

The Chartered Institute of Purchasing & Supply

Easton House,

Easton on the Hill

Stamford

Lincolnshire

PE9 3NZ

Tel: 01780 756777

Fax: 01780 751610

An international organisation serving the purchasing and supply profession. Dedicated to promoting best practice, CIPS provides a wide range of services for the benefit of members and the wider business community.

 

Plain English Campaign

PO Box 3

New Mills

High Peak

SK22 4QP

Tel: 01663 744409

Fax: 01663 747038

An independent pressure group fighting for public information to be written in plain English.

Contact Neville Martin on 0114 261 7132