CUSTOMER SERVICES HELPLINE

0808 20 20 888

Whatever your business, the FSB will work for you.

General Business Advice

Business Link

Business Link is the national business advice service in England. Use this site to get straightforward information for your business needs and to access a wide network of business support organisations.

Tel: 0845 600 9006.

 

HM Revenue & Customs

HM Revenue and Customs is here to ensure that everyone understands and receives what they are entitled to and understands and pays what they owe, so that everyone contributes to the UK's needs.A full list of local contact points is available on the website by clicking on "contact us".

 

j4b

The most comprehensive & easy to use grants information database. The website is continually updated by our full time research team, and our goal is to provide SMEs with a transparent, honest interface between grant applicants and grant providers.


Institute of Trade Mark Attorneys

Trade Marks are becoming an important asset of businesses today. It is important to register anything that is unique to your business. ITMA has put together a simple five step guide to take you through the process of registering your Trade Mark.


The Prince's Trust

Every young person has potential. But many don't have the opportunities to fulfil it. The Prince's Trust helps provide those opportunities. The Prince's Trust works with young people under 30 year olds who want to start a business, offering them low interest loans, grants, mentors and other support they need to achieve their goals.

 

Shell Livewire

Shell Livewire helps 16 – 30 year olds to start and develop their own business and hosts a national competition for new business start-ups.

 

Enterprise in Rotherham

Rotherham Enterprise Board is led by successful business men and women from a wide range of different backgrounds and business sectors. They are using their experience to change the way business support is provided and make it more helpful to entrepreneurs in Rotherham. The Enterprise in Rotherham website contains brief details of free and subsidised business support projects in Rotherham with links to more detailed information.


The Better Payment Practice Campaign
This website offers advice and guidance to small businesses on how to collect money owed to them and reduce bad debt losses.


ACAS

Employment relations experts. Main function is to help people work together effectively. This ranges from setting up the right structures and systems to finding a way of settling disputes when things go wrong. Advice on how to avoid disputes through good practice.

 

Employment Tribunals

The Employment Tribunals are judicial bodies established to resolve disputes over employment rights.

 

National Association of Citizens Advice Bureaux

Helps with almost any problem. Find your nearest bureau by visiting the website and clicking on "search".

 

Finance Yorkshire
1 Capitol Court
Capitol Business Park
Dodworth
Barnsley
S75 3TZ
Tel: 0845 64900000
Finance Yorkshire provides businesses across the Yorkshire and Humber region with funding to start and grow. The Fund provides seedcorn, loan and equity investments ranging from £15,000 and £2million, to help SMEs raise the funding they need alongside investment from the commercial market.

 

Trading Standards Institute

The Trading Standards Institute provides a one stop shop for consumer protection information in the UK. The organisation provides a wealth of information for businesses and consumers, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.

 

Involvement and Participation Association

IPA is a centre of excellence for companies developing world class strategies for employee involvement and partnership. A focal point for best practice, the IPA has a wide experience of what works best in any situation.

 

National Council for Work Experience

Prospects House,
Booth Street East,
Manchester
M13 9EP
Tel: 0161 277 5267
The National Council for Work Experience offers a free online resource to help employers find students in their area who are looking for work experience. This service allows businesses to find information and contact details of placement organisations in the local area that will be able to help find a student.

 

Investors in People Interactive

IIP Interactive is a service from Investors in People UK, aimed at helping the managers of small businesses deal with the everyday questions, issues and problems of managing staff.


The Work Foundation

Peter Runge House
3 Carlton House Terrace

London SW1Y 5DG

Tel: 0870 165 6700

Fax: 0870 165 6701

The Work Foundation, formerly The Industrial Society, combines leading-edge analysis of the modern workplace with practical experience of what inspiring and successful businesses and public sector organisations look like today. It is a new kind of organisation - part research institute, part business consultancy, part advocate.

 

Employee Ownership Association

Mezzanine 2

Downstream Building

1 London Bridge

London

SE1 9BG

Tel: 020 7022 1960

Fax: 0207785 3914

The Employee Ownership Association is the voice of co-owned business in the UK – companies wholly or substantially owned by the people who work in them. It provides information,help and new thinking about employee ownership, along with services to its Member companies.

 

Enterprise Nation

Redbrick House

9 Town Walls

Shrewsbury

Shropshire

SY1 1TW

Tel: 01743 272555

Enterprise Nation is a free resource to help you start and grow your business at home. On the website, in the e-news and the podcast, all the information needed to get started and get growing can be found.

 

The Equality and Human Rights Commission 
3 More London

Riverside Tooley Street

London

SE1 2RG

Tel:020 3117 0235

Fax:0207 407 7557

The Equality and Human Rights Commission champions equality and human rights for all, working to eliminate discrimination, reduce inequality, protect human rights and to build good relations, ensuring that everyone has a fair chance to participate in society.

 

Companies House

Crown Way

Cardiff
CF4 3UZ

Tel: 029 2038 8588

Companies House has three main functions:

the incorporation, re-registration and striking-off of companies;
the registration of documents that must be filed under company, insolvency and related legislation;
the provision of company information to the public - for this purpose we enforce compliance with legal requirements.


Insolvency Service

The Service is an Executive Agency of the Department of Trade & Industry which deals with insolvency matters in England & Wales and some limited insolvency matters in Scotland. The Redundancy Payments Service is part of The Insolvency Service and deals with redundancy and associated payments in England, Scotland and Wales. The Insolvency Service has a strong tradition of providing the essential mechanisms and efficient means of dealing with individual and corporate insolvency, and investigating fraud and misconduct in insolvencies to ensure that genuine enterprise is advanced and consumers and the general public are protected.

 

Office of Fair Trading

Fleetbank House

2-6 Salisbury Square

London

EC4Y 8JX

08457 224499

The job of the OFT is to make sure that consumers have as much choice as possible across all the different sectors of the marketplace. When consumers have choice they have genuine and enduring power.

 

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

Tel: 020 7964 1000

Fax: 020 7964 1001

The Financial Ombudsman Service provides consumers with a free independent service for resolving disputes with financial service providers.

 

Euromonitor International

60-61 Britton Street

London

EC1M 5UX

Tel: 020 7251 8024

Fax: 020 7608 3149

Euromonitor International is the world's leading provider of global business intelligence and strategic market analysis with over 30 years experience in publishing market research reports, business reference books and on-line information systems. Its network of analysts in more than 70 countries provide access to key sources of information and the ability to talk to the main players in world markets.

 

Verdict Research Ltd 

Newlands House
40 Berners Street

London

W1T 3DU

Tel: 020 7255 6400

Fax: 020 7637 5951

Verdict Research is the UK's leading authority on retailing, supplying in-depth retail analysis. For authoritative analysis of the latest retail developments Verdict is also the first call for the media.

 

The Money Telegraph

1 Canada Square
Canary Wharf

London

E14 5DT

Tel: 020 7538 5000
The online version of the UK broadsheet carries a particularly useful channel for small businesses. Aimed at the UK SME audience this resource provides up to the minute news on the latest legislation and regulations affecting business owner managers.

 

NewsNow Publishing

89 Lillie Road

London

SW6 1UD

Tel: 020 7471 0400

Fax: 020 7471 0401

NewsNow is the UK's leading online press monitoring company. NewsNow's services include the UK's most popular news portals. Its corporate services include online press cuttings, market intelligence, competitor tracking and web site and intranet content.

 

The Chartered Institute of Purchasing & Supply 

Easton House
Easton on the Hill

Stamford

Lincolnshire

PE9 3NZ

Tel: 01780 756777

Fax: 01780 751610

An international organisation serving the purchasing and supply profession. Dedicated to promoting best practice, CIPS provides a wide range of services for the benefit of members and the wider business community.

 

Card Watch

c/o APACS

Mercury House
Triton Court

14 Finsbury Square

London

EC2A 1LQ

Tel: 020 7711 6356

Fax: 020 7628 0927
A useful source of information on payment card fraud and its prevention. For ease of use, the site is broken into sections for retailers, police, cardholders and the media, each containing the most relevant information for the audience.

 

Public Concern at Work

Suite 306

16 Baldwins Gardens
London

EC1N 7RJ

Tel: 020 7404 6609

Fax: 020 7404 6576

Public Concern at Work is uniquely placed to help businesses in complying with the Public Interest Disclosure Act. PCW provides support to leading companies, government departments, the NHS and organisations from all sectors. This support is tailored to the needs of the organisation and can include consultancy, policy reviews & audits, in-house training, staff briefing, guidance on handling concerns and communication support.

 

Carbon Trust

9th Floor

3 Clement's Inn

London
WC2A 2AZ

Tel: 020 7170 7000

Fax: 020 7170 7020
The Carbon Trust is an independent not for profit company set up by the Government with support from business to take the lead on low carbon technology and innovation in this country, and put Britain in the lead internationally.This organisation works with business and the public sector to accelerate the move towards a low carbon future and to promote the commercial opportunities this represents.

 

RoHS Enforcement Team
NMO
Stanton Avenue
Teddington
Middlesex
TW11 0JZ

The National Measurement Office is responsible for enforcement of a number of EU Directives including the Restriction on the use of Hazardous Substances Directive, Energy Related Products Directive, Energy Labelling Directive and the Batteries and Accumulators (Placing on the Market) Directive. A website has been developed to provide small businesses with information and help associated with compliance and enforcement, including access to the full text of Directives and Regulations. 

 

Action Energy

Action Energy helps businesses and public sector organisations save money by improving their energy efficiency. Information, advice, practical help and financial support are provided to enable businesses to start reducing energy costs.