Where is my membership number?

Your membership number is on your membership card (if you are a new member and it hasn't arrived yet, or if you've misplaced it, call the FSB Membership Department (0808 20 20 888 and take option 1). Your membership number is important as you will need it to access our services.

How do I contact the Development Manager?

The Development Manager for South and East Yorkshire is Neville Martin.

For help and guidance on any aspect of the FSB – If in doubt, give him a shout!

How do I contact my Branch representatives?

Go to the national FSB website (http://www.fsb.org.uk/) and click on "Regions", select "070 South and East Yorkshire" from the drop-down list and click on "Officers". All the Branch and Regional Officers are listed in that section.

How do I contact the Head Office Membership Department?

Call 0808 20 20 888 (take option 1 for Membership Department.)

(For queries on subscriptions, membership cards, numbers and Vcodes).

What is my Vcode?

This is a passcode and used along with your membership number enables you to log into online facilities such as changing your contact details, access to the Legal website etc. It is on your membership card. If that hasn't arrived yet, just give Membership a call (as above) and they can assist you. Maybe you could then keep a note of it next to your computer?

How do I tell you about a change to my address or other contact details?

Log onto the national FSB website (http://www.fsb.org.uk/) and click on "Online Directory" and then "Update your details" on the side menu. Follow the screen instructions (you will need your membership number and Vcode for this). Amend the details and make sure that you save the changes. You can also send a simple email, fax or letter to the Membership Department, but the website DIY method is much faster.

How do I get to receive news and updates from the FSB?

The FSB's "First Voice" Magazine will be sent to you every two months. In the intervening months, you will receive the "Regional Voice" magazine. If we have your email address, we will also send you our e-newsletter "Enterprise Weekly" every Friday. If you are not receiving this, follow the same process as for changing your contact details, above. Make sure we have your email details and that there is a tick in the box that says you want to receive emails from us. Make sure you save your changes. If you need help call your Regional Organiser. To unsubscribe simply repeat the operation but this time remove the tick from the box.

How do I get to show my business on the Online Business Directory?

The same process as for updating your contact details – just make sure that you tick the box that asks if you want to show your details on the Online Directory and save the changes. You can also put key words in this section – think carefully about how people may search to find you and choose the most likely words. To unsubscribe simply repeat the operation but this time remove the tick from the box.

To view the online directory and search for other members go to http://www.fsbonline.co.uk/ or click the online directory icon on the homepage of http://www.fsb.org.uk/

What member services are there and how do I make best use of them?

Go to http://www.initforyou.fsb.org.uk/ where there is a comprehensive guide to all the services and member benefits.

How do I access Legal advice?

By Phone - Probably our most used service. Available 24/7. Call for advice on any topic on 08450 727 727. You will need your membership number to hand. FSB Legal will take the details of your call and get the legal adviser best qualified to deal with your problem to call you back within 1 hour.

On the web - Legal Advice Online -  You will need to enter your membership number and Vcode then you can email your question, download lots of helpful fact-sheets and templates. Employment Law Online is just one particularly useful example. Why not have a look now for yourself so that you know where to get information when you need it.

How do I make a claim on the legal insurance?

There are some circumstances under which our legal insurance will come into play. Please read the terms and conditions of this in your membership pack that our Recruiter will have left with you. If you think you have a claim, you will need to speak to our legal claims team to ensure that it is case that is covered by the insurance. Please call the legal claims team on 0808 20 20 888.

Tax investigation – what do you do?

As soon as you get notification of a Tax Investigation call 0845 0727 727 and tell us you have an investigation notice - make this the first thing that you do. Our Tax advisors will talk you through the rest. Again have your membership number handy.

How do I get help with member services or make a complaint?

Contact our Customer Services Team on 0808 20 20 888 option 4

How do I start a campaign?

Email or ring the Regional Organiser with details of your issue. Alternatively the contact details of the officers of your local branch are also on the website so you could always give one of them a call to talk it over first. And don't worry, just because you raise an idea or issue doesn't mean that we will then make you do all the work but we would be delighted if you wanted to be involved.

How do I get more involved?

Officers are elected at the Branch and Regional AGMs which take place in November (you will receive notice of this in the post). If you feel you would like to stand for office in the FSB, it is quite acceptable to nominate yourself at the appropriate time. You may also wish to speak to the Regional Organiser or one of your Branch representatives first. We welcome all offers of involvement, so don't be shy of coming forward. Don't worry – we won't burden you with a full-time job or a lot of "donkey work". In fact much of what we do is rewarding and helps to get you noticed.

The Internet

And one last word: in order to carry out our work efficiently we rely heavily on technology. Contact using the FSB website or email is always preferable, but if you have a problem with it please do not feel excluded or discriminated against. Just give the Regional Organiser a call and talk it through as we are always willing to print and post if necessary.