Whether you're interested in the smaller business community, are planning to start a business or have an existing business, we have a package for you.
Our most popular package is FSB Business Essentials which includes a whole range of benefits and products designed to make your business fly
A suite of legal benefits including a dedicated helpline, bundled insurance products and a range of online information to keep your business safe. Plus a whole range of negotiated benefits to help save you money and win business.
Our Business Creation package is designed to make starting a business simpler, allowing you time to focus on what's important - making it a success.
Specialist company formation benefits, access to FSB networking, business banking and a range of products to help get you setup in business.
Joining FSB Connect is free and is a great way to be part of the FSB Community and have your voice heard.
You'll be able to access specialist networking events with like-minded members of the community and have your say in our Big Voice survey panel.
Whatever your circumstances, we have a package to suit you and your business. Click the button below to see which benefits are included in each package and start your FSB journey.
'Within a few weeks of joining we'd taken advantage of FSB’s Online Legal Documents. We started a graduate programme and access to these documents gave us an understanding of the legal side, and has helped us to create a number of processes and procedures.'
'When we first took on a member of staff, we used the online legal document template library. FSB does more important stuff than you think it does, there are lots of member benefits, probably more than we actually use.'
'Having somebody like FSB behind you is fantastic. There is a whole team behind the organisations, whatever is required: support, advice, finance, you know that you’re not alone, you’ve got FSB.'
We represent a diverse range of businesses from retailers to marketing agencies and just about everything in between. Take a look at more member stories and see how we could help your business fly.
More Member Stories
We offer three packages to suit your business needs. Joining FSB Connect is free, our Business Essentials package starts at £172.50 in the first year and our specialist Business Creation package has a fixed price of £129.
Good customer care is absolutely essential in modern business. Customers will return time and time again to businesses that wow them with great service. And these customers also tend to share their great experiences with friends and family. In fact, at the Federation of Small Businesses, our members tell us that good customer care is a critical success factor for their business, and an area in which they are investing heavily. So what can you do to develop a customer-centric ethos in your own SME business?
Customers remember the first time they encounter a business, and this first impression is a core component of the brand. Make sure your customer-facing staff are well presented, smart, personable and comprehensively trained so that they can help customers resolve their issues first time. Invest heavily in your front end team as they will effectively deliver every first impression.
Train your customer teams to be solution-focused and empower them to go the extra mile, even if that means offering a little extra, a discount, a bunch of flowers or another means of keeping the customer happy. Especially if something goes wrong.
Customers expect rapid responses to their queries in an increasingly digital world. Businesses which can respond in real time will typically have a significant advantage. Consider investing in online chat capabilities on your website and a staffed contact centre team.
Bring your brand to life with a warm, helpful and customer-centric personality. Allow this to shine through in communications and you really will win your customers over.
Customers love businesses that make a real effort to serve them and they tend to be loyal to those businesses. Allow your staff room to offer extra help where needed.
Retain your customer details and keep in regular touch with a newsletter, social media or other communication, including competitions and surveys to encourage on-going engagement.
Your operation may have barriers that are preventing sales from progressing; glitch in the website, a lack of stock availability, poorly trained sales staff or another obvious blocker. Make sure you re-engineer your business processes to solve any such issues.
Customers love to have relationships with brands that they are passionate about. Build this with regular engagement, valuable communications and by showing commitment to your loyal customers in providing incentives and little extras from time to time.
An overly complex marketing strategy may lead to overly confused customers! Keep it simple by focusing on what customers really want: a helpful customer services team; easy ordering experience; seamless fulfilment; the opportunity to buy add-on products; and a simple and trustworthy returns process. Throw in regular communications and gestures to show that loyal customers are valued and rewarded, and you will notice a real difference to your retention ratios and bottom line.
Hassle free - a dedicated team removes the hard work of searching for insurance, we work as a broker to find you a policy for your circumstances.
National Federation of Self Employed & Small Businesses LimitedSir Frank Whittle Way / Blackpool / FY4 2FE. National Federation of Self Employed & Small Businesses Limited (FSB) is registered in England, number 1263540