Whether you're interested in the smaller business community, are planning to start a business or have an existing business, we have a package for you.
Our most popular package is FSB Business Essentials which includes a whole range of benefits and products designed to make your business fly
A suite of legal benefits including a dedicated helpline, bundled insurance products and a range of online information to keep your business safe. Plus a whole range of negotiated benefits to help save you money and win business.
Our Business Creation package is designed to make starting a business simpler, allowing you time to focus on what's important - making it a success.
Specialist company formation benefits, access to FSB networking, business banking and a range of products to help get you setup in business.
Joining FSB Connect is free and is a great way to be part of the FSB Community and have your voice heard.
You'll be able to access specialist networking events with like-minded members of the community and have your say in our Big Voice survey panel.
Whatever your circumstances, we have a package to suit you and your business. Click the button below to see which benefits are included in each package and start your FSB journey.
'Within a few weeks of joining we'd taken advantage of FSB’s Online Legal Documents. We started a graduate programme and access to these documents gave us an understanding of the legal side, and has helped us to create a number of processes and procedures.'
'When we first took on a member of staff, we used the online legal document template library. FSB does more important stuff than you think it does, there are lots of member benefits, probably more than we actually use.'
'Having somebody like FSB behind you is fantastic. There is a whole team behind the organisations, whatever is required: support, advice, finance, you know that you’re not alone, you’ve got FSB.'
We represent a diverse range of businesses from retailers to marketing agencies and just about everything in between. Take a look at more member stories and see how we could help your business fly.
More Member Stories
We offer three packages to suit your business needs. Joining FSB Connect is free, our Business Essentials package starts at £172.50 in the first year and our specialist Business Creation package has a fixed price of £129.
There's an age-old saying within the business world that it is more cost-effective to retain customers than it is to cultivate some new ones, so it is surprising that a recent report from Barclays revealed that only just over half of SMEs are actually employing client-retention tactics. If you are considering whether your business needs to employ any such techniques, consider another statistic contained in the Barclays study: that a five per cent boost in customer retention can lead to a 75 per cent rise in profitability. If that is enough to convince you, take a look at the top tips from the Federation of Small Businesses to help boost your customer loyalty levels.
We at the Federation of Small Businesses have always known that customers appreciate being appreciated, and countless studies have demonstrated that people who feel valued by a business will return time and again. This can be as simple as offering a friendly smile and greeting (almost 60 per cent of people in the Barclays survey said that this was a factor in their making repeated use of SMEs) or it may be a word or note of thanks.
The personal touch is what marks many SMEs apart from their larger faceless competitors and encourages customers to return. Make an effort to stay in touch, whether by sending out Christmas cards or chatting on Facebook. This will not only show customers that you care, but can also initiate helpful feedback that can help shape the future of your business.
Also ensure that you hire the right people to build up and maintain this sort of relationship with your customers. Try to combine both professional and personal skills when it comes to choosing employees in a bid to deliver on every aspect of the service that you offer.
We believe that delivering the promised level of service is the most important technique in retaining and building customer loyalty. Your customer wants to be certain that they will get the service they require in the manner that they want it every single time they use your business. It is your job to ensure that they receive this if you want to be certain of retaining their loyalty. In the world of journalism, there's a saying about how you are only as good as your last story, and it's the same for owners and managers of SMEs. A customer may have had years of exemplary service, but it can only take one bad experience for them to take their business elsewhere.
In order to ensure that you are always delivering the type of first-class service that your customers expect, we recommend putting yourself in their place. Evaluating your business from the perspective of your clients and customers can be a really enlightening experience, and one that can prompt you to make improvements or simply continue in a similar successful vein. Strive for continual improvement, as this will benefit both your customers and your business.
Initiate loyalty schemes to keep your customers coming back, and respond if you hear of any negative feedback. Your customers will appreciate your openness and your willingness to hear their complaints or about any improvements they would like you to make. This also extends to keeping track of your customers' accounts. If a payment is declined, for example, get in touch to ask why and to come up with solutions. Your customers will not complain about attentiveness and your keenness to help with their situation. Give your customers an incentive to come back, both in terms of the service that you offer and the way in which you deliver what they need.
If your business makes a mistake, be honest. Do not try to shift the blame elsewhere if this is not the right thing to do, as being found out can have a severely detrimental impact on your reputation. Your customers are not likely to flee in response to a genuine error that is quickly put right, but they may well decide not to return if they feel that their concerns have been brushed off, they have been left in the dark or they know they have been on the receiving end of a downright lie. Admitting to mistakes can be a vital way of building up a relationship of mutual trust between your business and your customers. It's a vital part of maintaining and gaining the loyalty that you undoubtedly need.
National Federation of Self Employed & Small Businesses LimitedSir Frank Whittle Way / Blackpool / FY4 2FE. National Federation of Self Employed & Small Businesses Limited (FSB) is registered in England, number 1263540