Service Excellence Award kindly sponsored by

It's not enough for the customer to be 'always right' any more. He or she shouldn't have to argue the case. Dazzling customer service is the only way to guarantee customer loyalty. Price competition and product promotion have a role to play, but the smartest companies are recognising that their greatest assets are their own people and their existing customers. When they work well together, business snowballs.

Superior customer service doesn't have to cost much. It can be as simple as remembering a name or giving a customer a call to see how they are getting on with their new purchase.

We want to recognise those companies that go further and deliver awesome service. They understand that customers are their lifeblood and treat them as they would wish to be treated in an ideal world.

The winner of this award will have the customer at its heart and will deploy and manage  resources to most effectively meet the needs of its customer base.

In most business disciplines the customer is offered a choice of supplier. To ensure the success of a business a customer care policy is paramount. This category encourages entries from any business that can demonstrate established and measurable systems for monitoring service standards.
 
Our judges are particularly interested in the following:

CUSTOMER CARE - Your customer care policy both internally and externally, and how it differs from your competitors

CASE STUDY - Provide a brief case study example

TESTIMONIALS - Support your entry with testimonials where possible

MONITORING - Explain how you monitor/check that your customers are receiving excellent service

STAFF TRAINING (if applicable) - Show how you ensure that your staff are trained and up to date with your requirements

Remember - you can enter up to 3 Award categories!

Download application form - (Word format)

Download application form - (pdf file)