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Presentation by Dell

Chris MullenThe presentation was given by Chris Mullen, Director and General Manager for UK and Ireland SMB. He commented on how he enjoyed last night's Ceilidh and the dancing lesson from the National Chairman.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

His presentation covered:

  • Why Dell knows small business best
  • Mobility
  • Storage and Backup
  • Service and Support
  • Summing up
  • Questions from the floor

 

Why Dell knows small business best

  • Founded 26 years ago by Michael Dell.
  • Still run with same entrepreneurial focus, dedicated to the SME sector.
  • Designed products and services with small businesses in mind.
  • Team of 10,000 dedicated SME staff across the globe taking orders online every two seconds.
  • One of the first companies to start to see the downturn because of our direct relationship with customers.
  • Already seeing slow incremental growth in the UK.
  • Enjoys speaking to delegates and very happy that many of them here today have a Dell laptop!

 

Mobility

  • First truly mobile and virtual workforce is being created - global laptop sales surpassed desktop sales for the first time in 2008.
  • There is a data protection challenge however; 16,000 laptops are lost or misplaced in US, European and UAE airports every week.
  • Dell's new Vostro 3000 series, designed exclusively for small business, is ideal for the mobile world.

 

Key things small businesses ask for:

  • Value for money
  • Protect my data
  • IT support

 

Storage and backup

 

  • Analysts firm IDC report that the digital universe is growing at a rate of 60% and is projected to be nearly 1.8 zettabytes in 2011.
  • Reserach shows only 23 percent of SMEs back up their data daily.
  • IDC statistics show that 70 percent of companies experiencing a major data loss will go out of business within a year.
  • Dell provides a range of security features, including the option to back up your data online.

 

 

Service and Support

  • Right service and support is critical.
  • 72 percent have an unplanned email outage in any given year.
  • More than 40 percent have experienced a security breach in the last three years.
  • Small businesses want the same level of support at large companies.
  • Dell meets this need through a comprehensive range of award-winning support services, such as ProSupport.

 

Summing up

  • Right support is key and one that works with the right product package.
  • Technology can play a vital role in the long-term performance of small business.

 

He would encourage delegates to think about:

  • Mobility
  • Storage
  • Support
  • Visiting Dell's Website for more information.

 

He enjoys coming here and listening to what members say and wants to continue to support the FSB in future years.

 

Questions from the floor:

 

Question: Is it possible for DEell to create a dedicated place for members to call as it is not always possible to get the best deal?

Response: There is already a dedicated coupon for FSB members, but he will look into having a specific area on the website for partnering with the FSB.

 

Question: A delegate outlined problems he had experienced with two DELL computers and did not feel he had received a very good service.

Response: Chris asked to have a conversation with the delegate outside the conference hall and asked him to visit him on the DELL stand, so that he could obtain the details and agreed to look into the problems.