CASE STUDY

Lily's tickled pink!

Starting a second business from the same office and needing a second line installed she was unsure as to what the options were for her. Already a customer with FSB and happy with the service they had provided when she joined, Lily asked them for advice. They said a second line was unnecessary, and that instead they could set up the Call Sign feature. This feature creates a 'ghost line' which sends all the calls through your existing line and creates a different ringtone on your existing phone. At a cost of only £1.75 per month, this is a fantastic alternative to having an expensive new line installed.

The set-up of this was quick, efficient and fuss-free. Lily knew she was getting the best possible deal and thanks to the help of FSB her second business was up and running in no time. She was even able to take advantage of having a new 0845 number allocated free of charge!

Lily was impressed by the honest, clear and sensible advice of the FSB Telecom staff. "The customer service at FSB Telecom really is first-class; I have had trouble in the past with other providers and always felt they were trying to get as much money out of me as possible. With FSB this was not the case" she explained.

"I can now run two businesses from home and I am not cluttering up my desk with two phones or paying through the nose for two lines. The Call Sign feature means I have the cheapest possible set-up for my needs and I get a 0845 number! I would not go anywhere else".